Question 1

Client Onboarding

Accepted Answer

RC to submit a referral form to our contact email and we will do the rest!

• Bill Payer Model and Co-Employer
 • Spending Plan/Budget must be active and in e-billing portal

Our team will send out client forms to be filled out for enrollment

Question 2

How do I hire a worker?

Accepted Answer

Email contact@essentialpay.com (mailto:contact@essentialpay.com)and they will send you the required forms.

• Your worker will need to fill out a hiring packet and complete a background check
 • Once complete submit to contact@essentialpay.com(mailto:contact@essentialpay.com)
    • The original wet signed I9 will need to be mailed to our office along with a copy of the valid documents listed on the form
       • 4173 MacArthur Blvd, Oakland CA 94619
 • Our coordinator will contact you with follow up

Question 3

How do I onboard a vendor?

Accepted Answer

Email contact@essentialpay.com (mailto:contact@essentialpay.com)and they will send the vendor forms along with the W9 to be completed by your vendor.

• Once complete submit to invoices@essentialpay.com (mailto:invoices@essentialpay.com)
 • The accounting team will reach out if there are any further questions

Question 4

Language Spoken:

Accepted Answer

English/Spanish/Mandarin

Question 5

Where do I submit my timesheet?

Accepted Answer

payroll@essentialpay.com (mailto:payroll@essentialpay.com)

Question 6

When do I submit my timesheets?

Accepted Answer

Bi weekly, see calendar on services tab on our website

Question 7

Where do I submit my mileage sheet?

Accepted Answer

invoices@essentialpay.com (mailto:invoices@essentialpay.com)

Question 8

When do I submit my mileage sheet?

Accepted Answer

3rd Friday by 5p of each month

Question 9

Where do I submit stipend requests?

Accepted Answer

invoices@essentialpay.com (mailto:invoices@essentialpay.com)

Question 10

When do I submit my stipend request?

Accepted Answer

3rd Friday by 5p of each month

Question 11

Where do I submit invoices?

Accepted Answer

invoices@essentialpay.com (mailto:invoices@essentialpay.com)

Question 12

When do I submit invoices?

Accepted Answer

2nd Friday by 5p of each month

Question 13

Where do I submit my purchase request?

Accepted Answer

contact@essentialpay.com (mailto:contact@essentialpay.com)

Question 14

When will my purchase request be processed?

Accepted Answer

Allow 10 business days

Question 15

How do I submit a grievance?

Accepted Answer

See contact tab on our website and follow the link

Question 16

I have more questions, who do I contact?

Accepted Answer

Email contact@essentialpay.com (mailto:contact@essentialpay.com)or Call (833) 268-8530